Refund policy

We gladly accept returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 14 days* of the purchase date for Store Credit. To start a return email our customer service team at riverandroweboutique@gmail.com

Returns Overview:

  • Returns are for STORE CREDIT only and issued via email. 
  • All returns must be received *within 14 days*. Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
  • No Exchanges. No Refunds.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • FINAL SALE items are not eligible for return. See list below.
  • Damaged or Missing Items: If you were sent a damage, incorrect or missing item, please contact our customer service team within 3 business days of receiving your order at riverandroweboutique@gmail.com

Final Sale:

  • Gift Cards
  • Sale tab items
  • Athletic wear (leggings, biker shorts, shorts with a liner, athletic tank tops, bras/camisoles
  • Items discounted at 30% or more
  • Jewelry, Hats or Hair Accessories
  • Bodysuits,Tights or Hosiery due to hygienic reasons
  • Personalized or Custom made-to-order items
  • Swimwear missing, unattached sanitary liner
  • Items returned in poor condition or outside of the return policy window will be sent back to the customer as Final Sale.

Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

To start a return:

Please email riverandroweboutique@gmail.com to start a return and to receive your label. 

Once we receive your return, please allow 5 to 7 business days for your Store Credit to be issued. You will receive a confirmation email once the return has been processed.

Damaged or defective items:

If you received a defective item, contact our customer service team within 3 business days of receiving your order.

Missing or incorrect item:
If you were sent incorrect items or are missing items from your order, please contact our customer service team within 3 business days of receiving your order, so we can get that mishap sorted out for you!

Store Credit/ Gift Card

If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder.

  • Gift card codes and store credit codes will expire 5 years from the date issued.
  • If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout.
  • Your use of the Gift Card constitutes your agreement to our Terms and Conditions. 

Cancelling or changing an order:

Once an order has been placed, it cannot be canceled or changed.

 

Adding items to an order:

We cannot add additional items to your order once it has been processed. If it is within 24 hours of your previous order, contact our customer service team immediately and include both order numbers in your message. We will do our best to waive the shipping fee on this additional order.

 

Price Adjustments

Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions

 

Return Address:

River and Rowe Boutique

PO BOX 443

Pinetta, Florida 32350